Short, and meant to be read. If anything here is unclear, ask before you buy rather than after.
Last updated 4 September 2026
DwellFlow is a trading name of Safewell Group Ltd, registered in England and Wales, company number 17397041, registered office Fusion@Magna, Magna Way, Rotherham, South Yorkshire, S60 1FE (“we”, “us”). These terms apply when you open an account or buy an assessment.
We provide software: a guided survey, a rules engine that applies published guidance to what the survey records, and the documents it produces.
We do not carry out your risk assessment, and we do not sign, certify or approve it. The person who surveys the property is the assessor and is named on the document. HSE is explicit that most landlords can assess the risk themselves without being professionally trained or accredited; DwellFlow is the tool that makes that assessment a competent one.
The duty stays where the law puts it. Whoever is responsible for the property remains responsible for assessing and controlling the risk. Nothing you buy from us moves that.
The engine works from what the survey records. If a property is surveyed carelessly — a reading invented, a loft not opened — the documents will reflect that, and we cannot know it. What the software guarantees is that the right questions are asked and that contradictions are queried before the surveyor leaves.
Software, not advice. The questions, help text, videos and documents are generic guidance built from published sources — HSE ACoP L8, HSG274 Part 2, BS 8580-1 and HSE’s guidance for landlords. They are not legal, health or safety advice about your particular property, and using the service creates no professional–client relationship between you and us. You are free to consult a water hygiene professional at any time.
You own the assessments, tenant sheets and schemes of control produced from your surveys, and the survey data behind them. You can use, copy and pass them to anyone — your landlords, your tenants, an enforcing authority.
We keep ownership of the software, the rules engine and the document design. You get a licence to use them for as long as your account is open.
If you are an individual buying as a consumer, you have 14 days to cancel and get your money back. If you ask us to start straight away and you use a credit within that period, you lose the right to cancel for the credit you used — the rest stays refundable.
Otherwise: unused credits are refundable within 14 days of purchase. After that they run to the 24-month expiry.
If an assessment issues and it is wrong because of a fault in our software, tell us — we will put it right and, if we cannot, refund it.
For survey data you are the controller and we are your processor. We process it on your instructions, and we will sign a data processing agreement on request.
You also agree that we may use what surveys record to maintain and improve the service — checking how questions are being answered, testing the rules that produce the assessments, and correcting faults. Nothing that identifies you, a property or a person — addresses, photographs, names — is ever published, shared with anyone else, or used in our marketing. Full detail in our privacy notice.
We aim to keep the service available and we do not promise it will never be down. There is no uptime guarantee at this stage and we would rather say so than print a number we have not earned. The survey works offline: a phone with no signal loses nothing.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else which cannot lawfully be limited or excluded.
Subject to that, the split of responsibility is the one section 2 describes. We are responsible for the software doing what these terms say it does. You are responsible for how your properties are surveyed, for the accuracy of what is recorded, for acting on the documents produced, and for the legal duties that sit with whoever is responsible for the property. We are not liable for loss that results from an inaccurate or careless survey, from not acting on the documents, or from treating the service as a substitute for meeting those duties.
Subject to that, our total liability to you is limited to the fees you have paid us in the twelve months before the claim. We are not liable for lost profits, lost business or lost data, or for a failure to carry out a duty that is yours rather than ours.
If you use the service in the course of business, you will indemnify us against claims brought against us by others — including your landlords, tenants, staff and contractors — arising from your surveys, your documents, or a failure to meet a duty that is yours; except to the extent a claim results from the software failing to do what these terms say it does.
You can close your account whenever you like. Before you go, we will export every record you hold — assessments, surveys and photographs — in a form you can keep and read without us. Ask and we will do it; you do not need a reason.
We can end an account for non-payment or serious misuse, on notice, and you will still get your export.
If we change these terms materially we will tell account holders by email and date the change here. Changes do not apply retrospectively to credits you have already bought.
English law, and the courts of England and Wales. If you are a consumer this does not take away rights you have under the law of where you live.
Questions: hello@dwellflow.co.uk.